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Frequently Asked Questions

To see the answer, simply scroll over the question.

• How do I schedule an appointment with a primary care physician (i.e., internist)?
  • Answer: Call our direct appointment line at 615-342-5909 or call our main number at 615-342-5900 and select option 2.
• How do I schedule an appointment with a specialist?
  • Answer: If you have an HMO or POS insurance plan, please obtain a referral prior to scheduling a visit with one of our specialist physicians. If you have questions about this process or if you would like to schedule a specialist visit, call the scheduling department direct at 615-342-5909 or call our main number at 615-342-5900 and select option 2.
• What diagnostic services are available at The Frist Clinic?
  • Answer: The Frist Clinic offers an arrray of diagnostic testing services including: bone densitometry, ultrasound, treadmill, elctrocardiogram (EKG), continuous glucose monitoring, Holter and event monitoring, nuclear cardiac imaging, x-ray, and laboratory services.
• How do I refill a prescription?
  • Answer: Call our main number at 615-342-5900 and select option 3. Have your prescription bottle(s) handy for reference and answer 8 automated questions. Prescription refill requests received before 4:00 P.M. are filled before the end of that business day.
• How do I get a referral from my primary care physician (PCP) for a specialist visit?
  • Answer: Generally, only HMO and POS insurance plans require PCP referrals. To request a specialist referral, call our main number at 615-342-5900 and select option 4 for referrals. Same-day referrals are difficult to process so please call in advance. Remember, referrals are often limited to a specific timeframe and number of visits so monitor your specialist visits as closely as possible.
• What medical specialties are represented by The Frist Clinic physicians?
  • Answer: Physicians specializing in internal medicine, pulmonary disease & critical care, endocrinology, diabetes, and metabolism, gastroenterology, infectitious diseases, and cardiology work at The Frist Clinic.
• Which hospitals do Frist Clinic physicians admit their patients to?
  • Answer: The primary hospital utilized by Frist clinic physicians is Centennial Medical Center. Frist physicians also have admitting at several other local facilities. Please call clinic administration at 615-342-5900 if you need specific information or select the Hospital Affiliation icon on this website.
• What are the financial policies of The Frist Clinic?
  • Answer: Patients are asked to pay all copayments, coinsurance, and/or outstanding balances at the time of service. We have on-site patient service representatives to assist with with your bill or to make payment arrangements.
• What is a Medicare "Waiver" form?
  • Answer: A Medicare waiver, also known as an ABN (Advance Beneficiary Notice) is a form Medicare beneficiaries may be asked to sign prior to receiving certain diagnostic services or procedures. Medicare has deemed certain tests as "medically unnecessary" if there is no "approved" diagnosis present. Medicare requires physicians to have patients acknowledge,in advance,that these services may not be covered and to accept full financial responsibility in the event Medicare does not pay.